SPA POLICIES

  • A valid credit/debit card number is required to schedule any service and will be charged if client fails to give a

  • 24hrs notice of cancellation.

  • At least 24hrs notice, by phone only, is required for all cancellations. Cancellations made by email, Facebook or text are unreliable and will not be accepted as proper notice. 

  • Voicemails left during non-business hours are an acceptable means for cancellation.

  • Failure to give a 24 hours notice of cancellation will result in a charge for scheduled service(s) to the credit/debit card on file, loss of deposit/prepayment, gift certificate forfeiture, or a bill for the scheduled service(s).

  • In the event of a late arrival to a scheduled appointment, service(s) may be abbreviated/down-graded to fit your allotted time slot. However, you will still be charged for the originally scheduled service(s).  

  • If you opt to downgrade your service(s) same day, you will still be charged for the originally booked service(s).

  • Failure to pay for missed appointment(s) will result in cancellation of all future appointments or prohibit scheduling of future appointments.

  • Three consecutive cancellations, with less than 24hrs notice, will result in a required prepayment for any future appointment, regardless of payments for missed appointments being up to date. 

  • A fee of $25.00 will be charged for any check returned for insufficient funds.

  • A 20% gratuity will be added to all services for parties of 5 or more. 

  • All parties must arrive a minimum of 20 minutes prior to their appointment time to ensure that services are started as scheduled.  

  • Appointments are preferred for your convenience; however, walk-ins are welcomed upon availability.

  • If you must bring children who are not receiving services, they must remain with you at all times for safety reasons.

  • Gift cards are non-refundable.

  • Pampered & Polished Nail Care is not responsible for any lost or stolen gift cards so please treat them as cash and   keep them safe.

  • In the unlikely event that you are dissatisfied with your service for any reason, please contact the salon within 24hrs of your appointment to allow our staff to remedy the situation.

  • Although refunds are not available, we do offer alternatives to ensure client satisfaction. Please contact the salon owner with any and all concerns.

© 2020 by Pampered & Polished Nail Care. All Rights Reserved