In an effort to maintain salon cleanliness and client comfort, please remove your footwear prior to entering the salon for the months of November through April in order to minimize tracking in salt, sand and/or snow. We have slides or fuzzy socks for those that don't wish to go barefoot. Footwear should be left in the entryway of the salon on the mats. If you are uncomfortable leaving your footwear there, please remove them at the door and carry them into the salon and place them under a waiting room chair.

Everyone entering the suite must immediately wash their hands using soap and water. Please use the sink located in the Polish Room, which is directly to the left of the entryway. 

A valid credit or debit card number is required to schedule any service, even if you will be using a gift card for payment. 

Should you need to modify or cancel your appointment, please give as much notice as possible so your technician can fill your appointment slot.

Canceling or modifying your appointment less than 24 hours prior to the appointment will result in a 100% charge on your credit or debit card. At the discretion of the business owner, exceptions may be made to this policy on a case-by-case basis.

All cancelations must be made by phone as email, social media, or text are unreliable and will not be accepted as proper notice unless your technician has made personal arrangements with you.

Voicemails left during non-business hours are an acceptable means for cancellation.

Failure to give the required notice of cancellation will result in a charge for scheduled service(s) to the credit or debit card on file, loss of deposit/prepayment, gift certificate forfeiture, or a bill for the scheduled service(s).

In the event of a late arrival to a scheduled appointment, service(s) may be abbreviated/down-graded to fit your allotted time slot. However, you will still be charged for the originally scheduled service(s).  

If you opt to downgrade your service(s) same day, you will still be charged for the originally booked service(s).

Failure to pay for missed appointment(s) will result in a cancellation of all future appointments and/or prohibiting the scheduling of new appointments.

Three consecutive cancellations, with less than 24hrs notice, will result in a required prepayment for any future appointment, regardless of payments for missed appointments being up to date. 

A fee of $35.00 will be charged for any check returned for insufficient funds.

A 20% gratuity will be added to all services for parties of 5 or more. 

All parties of 5 or more must arrive a minimum of 20 minutes prior to their appointment time to ensure that services are started as scheduled.  

Appointments are preferred for your convenience; however, walk-ins are welcomed upon technician availability.

If you must bring children who are not receiving services, they must remain with you at all times for safety reasons.

Gift cards are non-refundable and must be present for redemption.

Pampered & Polished Nail Care is not responsible for any lost or stolen gift cards so please treat them as cash and keep them safe.

In the unlikely event that you are dissatisfied with your service for any reason, please contact the salon within 24hrs of your appointment to allow our staff to remedy the situation.

Although refunds are not available, we do offer alternatives to ensure client satisfaction. Please contact the salon owner with any and all concerns.